Terms of Service
Legal agreement governing your use of our services
Last updated: August 22, 2025
Introduction
These Terms of Service ("Terms") govern your use of the services provided by Raffled Limited ("we," "our," or "us"), a company registered in the United Kingdom. By accessing or using our services, you agree to be bound by these Terms and all applicable laws and regulations.
These Terms constitute a legally binding agreement between you and Raffled Limited. If you do not agree with any of these terms, you are prohibited from using or accessing our services. We reserve the right to modify these Terms at any time, with changes becoming effective immediately upon posting.
1. Acceptance of Terms
By accessing and using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. This agreement applies to all users of our services, including but not limited to visitors, customers, and registered users.
Your Agreement
- You accept these Terms by using our services
- You represent that you have the legal capacity to enter into this agreement
- You agree to comply with all applicable laws and regulations
2. Services Description
We provide professional domain name management and monitoring services, including:
Domain Services
- Professional domain dropcatching
- Domain monitoring and alerts
- Auction management for multiple bidders
Technical Services
- Nominet registrar services
- Direct EPP access
- Technical support and consultation
Important Notice
We do not hold domain names for customers. We register domain names upon order placement. If multiple customers request the same domain, we conduct a fair auction process, with the highest bidder receiving the domain transferred to their preferred registrar.
3. User Responsibilities and Obligations
As a user of our services, you agree to the following responsibilities:
Information Accuracy
- Provide accurate, complete, and current information
- Update your information promptly when changes occur
- Maintain the security of your account credentials
Legal Compliance
- Comply with all applicable laws and regulations
- Respect intellectual property rights
- Not use services for illegal or unauthorized purposes
Prohibited Activities
- Interfere with service functionality or security
- Attempt unauthorized access to our systems
- Engage in fraudulent or deceptive practices
4. Payment Terms and Conditions
Our payment terms are designed to ensure fair and transparent transactions:
| Payment Aspect | Terms | Details |
|---|---|---|
| Payment Schedule | Advance Payment | All fees payable before service commencement |
| Pricing | Subject to Change | Prices may change with 30 days notice |
| Refunds | Policy Based | Subject to our refund policy terms |
| Late Payments | Service Suspension | May result in service suspension or termination |
Auction Payment Terms
For domain auctions, the following additional terms apply:
- Winning bidders must pay within 24 hours of auction conclusion
- Payment failure results in forfeiture of the domain to the next highest bidder
- All auction fees are non-refundable once the auction begins
5. Intellectual Property Rights
All intellectual property associated with our services is protected under applicable laws:
Our Rights
- All content, trademarks, and logos
- Software, technology, and systems
- Trade secrets and proprietary information
Your Rights
- Domain names you register through us
- Content you create and submit
- Your personal data and information
Restrictions
You may not use, reproduce, distribute, or create derivative works of our intellectual property without our express written permission. Any unauthorized use constitutes a violation of these Terms and applicable intellectual property laws.
6. Limitation of Liability and Disclaimers
To the maximum extent permitted by applicable law:
Liability Limitations
- We shall not be liable for indirect, incidental, or consequential damages
- Our total liability shall not exceed the amount paid for services
- No liability for lost profits, data, or business interruption
Service Disclaimers
- Services provided "as is" without warranties
- No guarantee of domain availability or successful registration
- We are not responsible for third-party registrar actions
7. Termination and Suspension
We reserve the right to terminate or suspend access to our services under certain circumstances:
Immediate Termination
- Violation of these Terms
- Fraudulent or illegal activities
- Non-payment of fees
Notice Period
- 30 days written notice for other terminations
- Opportunity to cure non-material breaches
- Refund of unused prepaid services
Post-Termination
Upon termination, your right to use our services ceases immediately. We may retain certain information as required by law or for legitimate business purposes. Surviving provisions of these Terms shall remain in effect.
8. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with applicable laws:
Governing Law
These Terms are governed by the laws of England and Wales, without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Jurisdiction
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer protection laws require otherwise.
Dispute Resolution
We encourage resolution of disputes through the following process:
- Direct communication and negotiation
- Mediation where appropriate
- Legal proceedings as a last resort
9. Contact Information and Support
For questions regarding these Terms of Service, please contact us:
Legal Inquiries
Email: admin@raffled.uk
Subject: Terms of Service Inquiry
Company Address
Raffled Limited
Popeshead Court Offices
Peter Lane, York, YO1 8SU
United Kingdom
Response Time
We aim to respond to all Terms of Service inquiries within 5 business days. For urgent legal matters, please include "URGENT" in your email subject line.